Customise Travel and Tours

Brian was always present when needed, when I fell sick he came with a doctor within 30 mins. After that he adapted our schedule, so I had one day to recover! We loved the tour and should we Return, will definately Book with him again! Big recommendation!!!

My experience with Customise was fantastic! The response time from first request for a quote to finalization of details was very quick. Brian did an excellent job to make sure to answer all of my questions as quickly as possible. Everything was taken care of right from the pickup at the airport and with all transport thereafter right from the hotel. Everything was included in the tour price, including entrance fees to the national park for the game drive. I was exceptionally impressed with how hard Brian worked to help make everything on the tour go without any issues. When I first landed he let me know that the game drive may be cancelled as I was a solo traveller and a game drive needed minimum of two people. He however called many different companies to see if there was a different game drive I could join as I was not visiting for long enough to reschedule. He ended up finding one and I had a great time! Additionally I had wanted to add a visit to the Big Tree and even though my itinerary was very tight he found some time before the transport back to the airport. I was very impressed. Finally as a solo female traveller it can be intimidating, but I felt exceptionally safe the entire time, got to meet Brian’s family and would recommend this tour and company to others.

Brain organised a one day trip for us to chobe national park in Nov 2025. Brian was very responsive when i made the initial enquiries. He also suggested other trips for us. Brian picked us up and took us to the border on the day of the trip - he is very amiable and knowledgeable. The service was professional throughout.

Brian is an excellent host. Since the beginning when quoting, his answers and proposals were very clear. No bad surprises! The hotel, the tours, the guides, everything was organized very good and very professional. Victoria Falls is an amazing place, and Chobe in Botswana is worth. Highly recommend to do this tour with Customise Travel and Tours!

We had an all-round successful stay in Zimbabwe and Botswana and would recommend Brian and Customise Tours and Travel anytime! The value for money and the communication with Brian was excellent, and we have wonderful memories of the trip!