All reported complaints are reviewed and resolved within 7 business days

I. Core Policy Principles

⚠️ Special Constraints under the “Zero Payment” Model
Users are not required to make any payments, but they must assume the following responsibilities:

• Credit Responsibility – Misconduct may impact service priority.

• Notification Responsibility – Any changes or cancellations must be communicated in advance.

• Resource Compensation – Malicious misuse of services may incur operational loss compensation.
  
  

II. Tripartite Responsibility Allocation