All reported complaints are reviewed and resolved within 7 business days
1. Digital Service Nature

FindTourGuide exclusively provides digital services with no physical shipments. You will receive:

• AI-generated travel itineraries

• Tour guide/operator matching results

• Custom quotes from our network

• Platform-based communication tools
  
  

2. Delivery Timelines

Service Component	Delivery Method	Estimated Timeframe
Custom Quotes	Email Notification	1-3 business days

3. Access Requirements

Deliverables require:

• Valid Email Address

• Stable internet connection

• Compatible device (web/mobile)
  
  

4. Geographic Availability

Services delivered globally where internet access is available. Quote/match availability subject to local operator coverage.

5. Third-Party Limitations

Final tour execution depends on:

• Guide/operator availability

• Local operational conditions

• User-provided accurate travel dates
  
  

6. Non-Delivery Scenarios

We're not responsible for failures caused by:

• Incorrect user contact information

• Email filtering/quarantining

• Regional internet restrictions