Privacy Notice to Travelers
1. Introduction
At SHENZHEN XINGBITUO TECHNOLOGY CO., LIMITED ("FindTourGuide", "we", "our"), we are committed to protecting your privacy. This Privacy and Data Handling Policy explains how we collect, use, store, and share your personal information when you use our website FindTourGuide.com. We aim to limit personal data collection to the minimum necessary and only with your explicit consent.
2. Data Collection
We collect information only as needed to provide and improve our services:
- Active Collection: Information such as your name, email, and demographic details may be collected when you contact a tour operator, request a quote, create an account, or interact with our services.
- Log Files: We automatically collect technical data like your IP address, browser type, operating system, referring pages, and site activity.
- Cookies: We use cookies to enhance user experience, such as remembering preferences and tracking usage patterns.
3. Use of Collected Information
We use the data we collect to:
- Communicate with you;
- Respond to your inquiries and feedback;
- Enable you to publish reviews and upload photos;
- Customize your experience based on your preferences.
4. Data Disclosure and Transfers
We do not share your personal data without consent, except under the following circumstances:
- Tour Operator Requests: When you request a quote, your email and message are shared with the relevant tour operator.
- Third-Party Providers: Service providers such as IT, CRM, marketing, analytics, and legal professionals may access your data under strict confidentiality agreements.
- Hosting: We store data with providers such as Amazon Web Services.
- Social Media: In some cases, data may be shared for marketing purposes.
- Legal Requirements: Data may be disclosed to comply with legal obligations or protect rights and safety.
5. Data Security Measures
We implement robust security controls, including administrative, technical, and physical safeguards, to protect your data. Only authorized personnel with a legitimate business need have access to your personal information.
6. User Rights and Contact
You have the right to request access to, correction, or deletion of your personal data. For any data-related inquiries, please contact us at [email protected]. We will handle your requests promptly and with care.
7. Platform Role Disclaimer
FindTourGuide is solely a technology platform that connects travelers with local travel operators. We do not provide tour services ourselves, nor are we a party to any contract between users and tour operators. All travel decisions and interactions are made at your own discretion. We disclaim all liability for any disputes, losses, or outcomes arising from your dealings with third-party operators.